Return Policy

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Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a returns authorization number (’RMA’). All Goods are returned at the Customer’s risk and expense and should be undamaged by the Customer and in their original packaging. Return freight charges should be prepaid by the customer. The Customer is responsible for returning Goods to the Company, and for providing proof of delivery of such return. The Company operates a 30 day return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Company within 30 days of delivery to the Customer. The Customer should return the Goods to "The Returns Department, Pantech Prolabs Inda private Limited, plot no 41,rajeswari street, santhosh nagar, kandanchavadi,Chennai-96, clearly quoting the Customer’s account number, order number, Invoice number and RMA.

Any Goods returned after 30 days as ’unwanted’ or ’incorrectly ordered’ will only be accepted at the discretion of the Company. All Goods returned (whether within 30 days of delivery or otherwise) will be subject to a restocking fee of 40% of the invoice value of the Goods (subject to a minimum charge of INR 2000). Goods that consist of software or are specially constructed or contain any of the hazardous substances referred to in European Union's Directive 2002/95/EC on the Restriction of the Use of Certain Hazardous Substances in Electrical or Electronic Equipment (RoHS) may not be returned under this Condition 6. Any Goods which are not in catalogue or are non-stock items may not be returned under this Condition 6. Any static sensitive Goods supplied in sealed packaging may not be returned if the blister or 'peel' packs in which they are supplied has been opened, tampered with or damaged.

Orders for US Stocked Goods, whether single drop or scheduled, are irrevocable and cannot be cancelled and US Stock Goods may not be returned except in accordance with Conditions 9 or 15 (if applicable) or with the prior written consent of a director of the Company. The foregoing statements concerning Returns do not apply to NON-CANCELABLE/NON-RETURNABLE PRODUCTS. (See the NON-CANCELABLE/NON-RETURNABLE PRODUCTS section in these terms).No Goods will be accepted for return without an RMA. Contact a sales representative for a Return Materials Authorization Number and addressing instructions prior to returning product

Non-Cancelable/Non-Returnable Products

From time to time, Seller will notify Buyer of a product that is "NC/NR", (Non-Cancelable/Non-Returnable) upon determining that an order requires such conditions of sale. Buyer understands that "NC/NR" products are obtained by Pantech Prolabs India Private Limited from the manufacturer specifically for the buyer. Irrespective of circumstances, the buyer agrees that "NC/NR" products may not be cancelled, returned or rescheduled by the buyer without the agreement of both Pantech Prolabs India Private Limited's supplier and the written consent of Pantech Prolabs India Private Limited. All products purchased by Customers classified by Pantech Prolabs India Private Limited as an Electronic Component Distributors or Brokers shall be deemed Non-Cancellable/Non-Returnable.

Damage Claims or Shortages Important Notice

Any claims for damage and/or shortages MUST be reported in 48 business hours without exception. Be sure to check your deliveries upon receipt.

We Pay For Return Shipping

We will pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered.

Following shall not be eligible for return or replacement

  • Damages due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial / UPC numbers
  • Digital products and services (source code downloads)
  • Any damage / defect which are not covered under the manufacturer's warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.